Complaints procedure
We don't expect it, and we have never experienced it, but in the event of a possible complaint, we prefer that the complaint be made known to us by emailing info@thebikebroker.nl.
Customer satisfaction is our top priority. We will provide a suitable solution within 1 business day.
As of February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
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